Frequently Asked Questions
General Information
What is your Cancellation/Refund Policy?
The Haunted History Walk & Ghost Bus
To change or cancel reservation, you must do so 48 hours in advance. No cancellations or refunds will be accepted 48 hours prior to departure.
Haunted Pub Crawl
To cancel your reservation, you must do so 7 days in advance. No cancellations will be accepted after 7 days. To change your reservation, please do so 48 hours in advance.
Do I Need to Make Reservations in Advance?
Yes! Sometimes our tours sell out especially during peak season and weekends. Please make sure to reserve in advance!
Will the Tour Wait for Me if I am Running Late?
We must keep to our schedule and make sure our other guests are happy. All of our tours leave promptly. No refunds will be issued to people who are late and miss the tour. Please give yourself plenty of time to arrive and find parking.
Are Tips Included with the Tour Price?
Tips for your tour guide are not included. General standards for tipping is between 15% and 20%
Tour Experience
What Happens if it Rains?
We continue our tours through rain or shine. We, however, will cancel the tour for severe weather. If this is the case we will notify all guests and issue refunds. Please ensure you left us with the correct information to contact you on the day of your tour.
Can I Take Pictures on the Tour or Video Record?
Take as many pictures as you would like! We love to receive your photos and show them to future tour groups. You can upload any photos from the tour onto our Facebook page. We do not allow video recording.
Are We Guaranteed to See a Ghost?
Although we will not guarantee paranormal experiences, we have had lots of “ghostly experiences” on our tours. Please feel free to ask your tour guide about some of them or read more in our new book, “Haunted History of Old San Antonio”.
Are we Allowed to Drink on the Bus?
Does the Ghost Walk Go Inside the Menger Hotel or Any Other Haunted Building?
The Haunted History Walk is an all outdoor walking tour that takes you through the streets of San Antonio and the three oldest parts of the city (Alamo Plaza, Main Plaza, and Military Plaza). We do not go inside any of the buildings. You will, however, learn a lot about the history and ghost stories of the city. This is Sisters Grimm’s first ghost tour and has received many awards. If you would like to go inside the Menger Hotel you can join us on the Ghost Bus Tour or the Dinner and Ghost Tour.
Do All the Ghost Tours Involve Walking?
Haunted Pub Crawl Tour involves light walking.
The Haunted Ghost Bus involves medium amount of walking.
The Haunted History Walk involves medium-high amount of walking.
How Far is the Walking Distance?
For our Haunted History Walk the walking distance round trip is a little over 1 1/2 miles.
Accessibility and Special Requests
Are Your Tours Wheelchair Accessible?
Haunted Pub Crawl Tour and The Ghost Walk are wheelchair accessible. However, we would only recommend an electric scooter. The walk is long and would be hard for someone pushing a wheelchair. The Haunted Ghost Bus Tour is NOT wheelchair accessible.
I Want to Take One of the Ghost Tours But I Have Difficulty Walking. What are My Options?
Your best 2 options would be to join us on our Ghost Bus Tour or the Dinner & Ghost Tour! These tours includes minimal walking. If you would like to attend the Haunted History Walk, we recommend either renting an electric wheelchair or scooter. We do not recommend walking our tours if you have trouble walking for long periods of time (The Ghost Walk covers 1 1/2 miles round trip).
Are the Ghost Tours Dog Friendly?
Our Haunted History Walk is Dog-Friendly however Haunted Pub Crawl Tour and Haunted Ghost Bus Tour are not.
Accessibility and Special Requests
Is this Tour Too Scary for Children?
We are a historical and educational tour that is family-friendly to most ages. Although our stories are creepy, they are not too scary for most children. We, however, do recommend parental discretion for children 6 and under.
Children 18 and under need to be accompanied by an adult.
The Ghost Bus Tour is recommended for ages 13 and Older.
Why are Children 13 and Younger Not Recommended on the Ghost Bus Tour?
The Ghost Bus Tour includes spots such as a former brothel and a visit to an Old Red Light District and some material might not be suitable for children 13 and younger. There are also shown a few gruesome photos of a murder that took place in San Antonio.
Do You Offer Group Rates or Private Tours?
Yes. Please click on the above tab that says “Private Tours” for more info.
Any Other Questions?
Please fill out the form below and one of our tour specialists will be in contact within 1-2 business days.
